| 3 Steps To Troubleshooting Image Problems On Your | | | | cartridge. (Right?) Once you have determined the |
| Laser Printer | | | | toner cartridge was replaced. (I strongly recommend to |
| It usually happens at the most inopportune time; when | | | | the person overseeing this step to eyewitness the |
| you are printing a very important report. The print | | | | cartridge being changed.) Many times a technician has |
| starts smudging and the image quality is bad. There | | | | showed up on site and… everybody thought |
| are different image quality problems. | | | | somebody else changed the cartridge when, really |
| · Banding- Horizontal lines through the print job. | | | | nobody changed the toner cartridge. |
| · Smudges- An image keeps appearing in a uniform | | | | 3rd step ½ Page Test |
| sequence. | | | | What is a half page test? After inspection of the |
| · Fades print- The print gets lighter. | | | | printer is completed, and toner cartridge is replaced. |
| 1st Step Visually inspect the printer and toner cartridge. | | | | Put paper into the manual tray and do a test print. |
| Sometimes something can be inside the printer. Labels | | | | When the page is almost all the way in the printer |
| can get stuck on the cartridge and fuser. Wipe out the | | | | open the lid. This will tell you if the problem happens |
| cavity of the printer with a dry cloth. Make sure nothing | | | | before the fuser or after the fuser. If the image is still |
| is inside the printer. | | | | on the page before the fuser after steps 1 & 2 it could |
| 2nd step Change the cartridge. | | | | be a transfer roller or worse case a board. If the |
| Many times technicians have gotten a call from a | | | | image is not on the page before it gets to the fuser |
| customer that had poor print quality. Usually the first | | | | then it could be a fuser problem. Once these steps are |
| question is, “Have you changed the cartridge?” | | | | completed it is time to make the service call to a |
| This is very important because no one wants to pay a | | | | service provider of your choice. |
| technician to show up on-site to change a toner | | | | |