Using QR Codes on Custom Labels to Engage Customers

QR codes, short for quick response codes, areyou can do it. Unlike traditional barcodes which are tied
two-dimensional (2D) barcodes used to transferto specific content, the offerings through a QR code
information through barcode readers that can be foundcan be updated or changed to reflect your current
on most mobile phones. You have probably alreadymarketing or promotional campaign.
seen a 2D barcode, as they are commonly placed onHow can you use a QR code on your custom product
credit card statements, bills, and other bulk mail pieces.labels? First, think about what is important to your
When embedded in mailed correspondence, the papercustomers. It is not always as simple as a discount,
and digital worlds can be linked, easily encodingalthough discounts can have a big impact. Maybe you
customer information for quick processing.want to provide a special recipe or a short video
QR codes are rapidly popping up all over magazines,about how to use your product would be valuable to
advertisements, billboards, and of course, customconsumers. Perhaps your product has a celebrity
product labels. Unlike traditional one-dimensionalendorsement. Fans will be excited to scan your code,
barcodes, quick response codes can contain morewhich may have an exclusive interview with their
usable information, in a more reliable format. Traditionalfavorite star.
barcodes hold information horizontally, from left to right,Remember, don't limit yourself to only your product's
which limits the amount of data they can store.main label. A QR code campaign is the perfect
Two-dimensional barcodes store information bothpromotional avenue for product samples and
vertically and horizontally in a repeating format. This notgive-aways. Oftentimes, there is not enough room on
only allows for more data to be stored, but repeatinga free sample to include all the promotional or product
information throughout the code ensures that if a codeinformation you want to share with prospective
is scuffed or damaged, the message can still be read.consumers. A QR code can provide additional
Many quick response codes rely on mobile phones forinformation, like where your product can be purchased,
translation. If you have a camera-enabled cell phone,that can be key to gaining new customers and
you already have the ability to read almost any QRincreasing your market share.
code. Some phones require an app to interpret theUnlike traditional barcodes or UPCs, which are not part
code, while others simply use their camera and textof the overall product branding, QR codes should fit
messaging capabilities to decode the message. Theinto the product's label design. The code is the key
technology used to read a code depends on theingredient to the product's promotion, so it should not
phone being used, and the technology used to createbe an after thought or simply placed next to the UPC.
the code and the related content.In most cases, the quick response code is the main
When you encounter a QR code on a label or anycall-to-action on the label. It should be placed
other medium, you simply open your code reader appprominently on the label so consumers can easily
or camera, scan the code, and await the response.identify it and take action. (Tip: 2D barcodes need
Generally, scanning a quick response code will givewhite space around the edges in order to work. Make
access to special content, discounts or exclusivesure the code is not too crowded so it can be
materials. These are an easy way to make yourscanned correctly.)
product labels interactive and give instant gratificationSince QR codes are fairly new to many consumers in
to your customers.the US, it is paramount to test the code to ensure it
Instant gratification is one of the reasons QR codeworks with a variety of mobile phones. If consumers
campaigns can be successful. Successful campaignsfind the codes unreliable or difficult to navigate, the
have had engagement rates of up to 60%, which fartechnology will not be accepted. Also remember the
exceeds normal direct-mail response rates. If acontent will most likely be viewed on a mobile device,
customer sees a special offer on a product label, theyso it must be optimized for mobile viewing. Once you
no longer want to wait to mail in a rebate or go homehave the code and content prepared, test, test, and
and visit a website. They want an immediate answer.test again.
QR codes provide the instant response consumersAlmost every business can find a way to take
are craving. For example, if you want to offer aadvantage of QR codes. Whether you are promoting
discount on your product, you embed the discount ina product or a special service, incorporating an
the 2D barcode. Consumers can scan the code andinteractive QR code will hopefully intrigue consumers
receive the savings at the register.enough to give it a try. Many business owners strongly
The most appealing aspect to QR codes, from abelieve if they can get consumers to at least try their
business standpoint, is the content can change. If youproduct, they will be hooked. A QR code may just be
want to offer a discount for a short period of time andthe key ingredient to growing your business and selling
then change the offer to a discount on a sister productmore products.
or perhaps provide a special recipe or rotating content,