| If you have ever worked with a custom label printer, | | | | do make mistakes. Plates can shift, fonts can change, |
| then you may be familiar with the proofing and | | | | and copy can be entered incorrectly. Assuming the |
| error-correcting process. Even when you think you | | | | approved proof is different from the final product, you |
| have checked and double-checked every word and | | | | have a good case for a full refund or reprint. A |
| graphic, there is still a chance you could miss | | | | reputable printer will have no problem admitting their |
| something. So, what do you do when you find an error | | | | mistake and quickly reprinting the labels. |
| with your custom labels? | | | | In the unlikely event the printer will not reprint the labels, |
| Before you start screaming at the top of your lungs | | | | try withholding payment or disputing the payment with |
| and swearing to never work with the printer again, | | | | your bank or credit card company. Many printers will |
| check the proof. Is the error present on the proof? If | | | | not want to go through the hassle of fighting with you |
| so, it looks like it may be something you overlooked, | | | | or your payment company, especially if you can prove |
| especially if it is artwork you have seen multiple times. | | | | they were wrong. Additionally, a lot of label printers rely |
| Sometimes even if you create the art, constant | | | | on word-of-mouth endorsements, so remind them that |
| viewing can make mistakes or errors blend in and look | | | | your one bad job could result in many lost jobs. |
| correct. | | | | The easiest way to avoid any issues is to get a proof, |
| If you find the error is on the proof, call your label | | | | read it carefully, and send a signed copy back to your |
| printer and calmly explain the situation. If you are | | | | printer. Signing the proof is like entering into a contract |
| working with a reputable printer that wants to keep | | | | with the printer. This contract guarantees the labels will |
| your business, they will often try to help correct the | | | | look as indicated in the proof. Signing it shows you |
| error at some cost to you. You can't expect the | | | | understand your part of the contract and agree to the |
| printer to rerun the job at no cost, since it wasn't their | | | | printing terms. It also gives you extra protection if the |
| error, but they should at least offer a discount | | | | printer makes a mistake. |
| between 25 - 50% off your original sale price. | | | | Just remember, most printers try their best to not |
| In the event that you did everything right and the printer | | | | make mistakes and will try even harder to fix it when |
| did everything wrong, still "hold your horses" before you | | | | they do. Give them a chance, try to be patient, and |
| bring out the fire-breathing dragons. Printers can and | | | | don't give up until you are satisfied. |