Shipping & Returns

All shipping, billing and pricing errors must be reported within 5 days of receipt of shipment.

Residential-based businesses are subject to carrier residential delivery rates, if your order does not qualify for pre-paid freight.

If your order does not qualify for prepaid freight, freight and insurance costs are calculated and added to invoice total.

All freight charges are subject to dimension/oversize carrier weight regulations.

Shipping fees are non-refundable.

Customer is responsible for all freight charges for unaccepted or refused delivery of shipments.

Refused shipments will incur a 20% restock fee.

Before backordered items are shipped, a representative will contact you concerning item.

Backorder shipments will be subject to normal shipping and handling policies.

Damages are the responsibility of the carrier once the shipment is released from Mesztek.

After shipment is released to carrier, any damages must be reported to Mesztek within 5 days from receipt of shipment.

You must save all boxes and packing materials for damage inspection by carrier.

Mesztek cannot accept returns of Panasonic DVD players, camcorders, digital cameras, VCRs and fax machines. Please contact Panasonic at 1-800-211-PANA for information on their warranty programs.

All returns must be shipped freight prepaid and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes shipped back (i.e. 1 of 6, 2 of 6).

Returns will be credited at the price paid on invoice.

Defective returns are eligible for return only within 180 days from Mesztek invoice date or 30 days of retail sale to the end-user.

After 180 days, all product must be referred to the manufacturer for authorized warranty repair. (Some manufacturers may have stricter return policies.) Please refer to the applicable catalog product page for details if stricter policies apply.

A copy of the Mesztek invoice and retail customer invoice/ receipt must be included with all returns.

Products must be returned complete with original parts and documentation.

Incomplete returns will not receive a full credit and will fall subject to manufacturers warranty.

Items showing signs of misuse or consumer abuse will not be accepted for credit.

Products must be returned in re-sellable condition. All returned products are subject to a 20% restocking fee or will be returned at Mesztek discretion.

Please allow 10 business days for processing returns.

Non-defective product may be returned at Mesztek discretion and will be credited at current Mesztek selling price less a 20% restocking fee.

Sale of closeout items are final.

Only defective closeout items may be returned for credit as per normal Mesztek policies.

Items designed for consumer use but used commercially are not eligible for return.

NO INTERNATIONAL SHIPPING.