FAQs : Mesztek Electronics

FAQs

Method of Payment

Credit Card:
It's easy to make a purchase at Mesztek Online Store. For your convenience, we accept; Visa, Discover, MasterCard and American Express. All advertised prices are in US dollars. Only the cardholder may order our product(s), as required by law. By placing an order, you attest that you are the cardholder. Your credit card charge will appear as Mesztek on your billing statement.
How do I know that my information is secure?

Mesztek.com uses advanced SSL technology which encrypts your personal information to help protect it from being decoded by anyone other than Mesztek. To verify SSL encryption, look for a small lock or key near the bottom of your browser window when accessing your account.
How do I shop?

How to view products:
Click the links on the left side of web page under categories. You will be taken to a page that list products for the link you clicked on. To view one of the products, click on the photo or title of the product. On the right side you will see either, "View more info..." or "Add to Cart". View more info means that there are options that must be chosen be your purchase the product. Add to Cart means there are no options to be chosen and that you can add the product straight to your cart.
Shopping Process/Checkout:
Here are some simple tips to ensure that your shopping experience at Mesztek.com is easy and pleasant: When you see an item/s you want to buy, click on the "Add to Cart" button. This places the item in an electronic shopping cart. Be sure to choose whatever attributes applies to that product. Such as: color, size, ports and so on. After you've finished shopping, select "Checkout" from the shopping cart page. In order to checkout, you must create an account. In checkout, we will ask you for your name, billing address, credit card number and shipping address. If you have concerns about submitting your credit card information online, we do accept phone payments, please contact us at info@mesztek.com for more info.

Next, you'll be shown the subtotal amount of your order, shipping and handling charges are calculated based on the weight and destination of each order. The shipping, handling charges and tax (if applicable) for your order will not be reflected at checkout.

Once you have looked everything over, click on "Accept" and a page will appear that confirms your order and gives you an order number. A copy of your order will be emailed to you.When your order is complete and shipped from the companies warehouse, we will send you a confirmation email. Since you registered with us prior to ordering, you will be able to view your order status and track your shipments directly from your Mesztek account.

Determining your sub total:
To see what your sub total will be without having to start the online checkout process, on the top right hand side of the pages, there is a running number of items in your cart and the subtotal.

Starting the online checkout process:
To begin the online checkout and submit your order to us, view your Cart and follow the steps. Browse our store and as you decide which items you'd like to order, add them to your shopping cart. When you're finished shopping, just click Checkout in the shopping cart, provide the information requested (shipping, credit card, etc.), and submit your order. You will receive a copy of your order in detail by email with a sub total and stating your order is pending. You will receive an acknowledgement of receipt by email from Mesztek which states the total of your order including freight/UPS and tax (if applicable). If you have questions, you may email us at info@mesztek.com.
When is my credit Card charged?

You card is charged when the order is approved. It will appear as Mesztek in your bill.
What if something goes wrong with the ordering process?

Please go to the "Contact Us" area of our web site and notify us of the specific trouble you encountered and we will promptly see that it is taken care of and (that) you are notified immediately. Please note that your question will be addressed within 24 hours.
How long will it take to get my order delivered?

Mesztek fills orders the same day. The order will ship within 2 business days of ordering ( based on availability). All orders are shipped (via UPS , USPS, or Fedex if you choos). UPS Ground typically takes 4-10 business days for delivery to most parts of the United States. Certain areas may take longer. Priority shipments will result in higher shipping fees.
Do I pay sales tax?

Product shipped to the state of California is subject to sales tax. The current rate is 7.75%. (If you are a reseller, provide us with your Sales Tax Exemption Certificate to avoid payment of sales taxes.
How do I cancel or change my order?

As long as your order has not yet been shipped, the order will be canceled per your request with no additional charge to you. If you were charged for the product your credit card will be credited. You will receive an email confirmation upon our cancellation of the order. If the item has been shipped you will have to refer to our return policy.
How will I know when my item(s) have been shipped?

As we receive shipping information about your item(s) we will pass it on to you. Login to your account, you will be taken to your account area pertaining all information about your order/s and more.
What if my shipment does not arrive?

You can email us and we will call the freight or UPS company to have a trace put on your order to find out why it has not arrived. If your order is lost, we will ship a replacement as soon as possible.
Do you ship International Orders?

At the present time, we DO NOT ship internationaly.
What if I want to return an item?

If you choose to return any product, you must obtain written return authorization from Mesztek. Product must be returned freight or UPS prepaid and in original containers.
What if my order is delivered damaged?

Be sure to inspect product prior to signing the Bill of Lading. If the product is damaged and the Bill of Lading is signed damaged then we can replace the damaged product at no charge. If the Bill of Lading is signed clear we will not have a claim with the freight company. To receive a refund, your only recourse will be to file a claim directly with the freight company that delivered your product. If this should occur, we are available to assist you with the process.
Do we keep Personal Information?

Yes, we keep the information you provide us for our records only. All information collected in mesztek.com is for the sole purpose of filling orders and to enhance your shopping experience. At Mesztek we will not release any customer information to anyone wanting to rent, lease, or buy the data. Your information is strictly confidential!
There about Misprints?

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product due to an error on our web site, we will gladly accept the unit back for exchange. The difference in pricing will be charged or refunded accordingly. Normal shipping charges will be absorbed by Mesztek. Expedited shipping charges will be the responsibility of the purchaser.